Dana porter library, room 251c university of waterloo library waterloo, ontario n2l 3g1 519 8884567 x33012. Home annual report 201220 rights, partners, action. Our performance accessibility for ontarians with disabilities. Employers should take some time to evaluate whether or not their organizations are compliant with the accessibility for ontarians with disabilities acts requirements. Ken nakata, jd, cippus is the one of the most wellknown attorneys in the area of it accessibility and is the director of hisoftware s accessibility consulting practice acp. Please use the links below or the site search above. Dragonwavex strongly supports this important objective and is committed to improving opportunities for people with disabilities by preventing and removing barriers. Our goal is to provide the information and support necessary to help you turn.
Accessibility for ontarians with disabilities act aoda. We are committed to treating people with disabilities in a way that allows them to maintain their. Personal information that is provided in respect to accessibility services is collected pursuant to the accessibility standards for ontarians with disabilities act, 2005, o. The accessibility for ontarians with disabilities act, 2005 or the act is a provincial law. It states that disability can happen at birth, or through illness or injury. Accessibility for ontarians with disabilities act, 2005 aoda ministry of community and social services. Accessibility for ontarians with disabilities customer. The term disability as defined by the accessibility for ontarians with disabilities act, 2005, and the ontario human rights code, refers to.
Learn about your rights and responsibilities under the code and the aoda and how they affect you at work, in services and in housing. The accessibility for ontarians with disabilities act aoda is a law that was established by the government of ontario in canada to develop and enforce. Accessibility standards for ontarians with disabilities policy. The ontario human rights code also expressly prohibits actions that discriminate against people with disabilities. Integrated regulation latest amendments and updates april 22, 2014. Under this landmark legislation, the government of ontario will develop mandatory accessibility standards that will identify, remove and prevent barriers for people with disabilities in key areas of daily living. Home accessibility for ontarians with disabilities act. Our commitment intelex is committed to providing a superior level of customer service, which includes treating all people in a way that maintains dignity and independence. This guide gives a basic overview of the requirements of the accessibility standards for customer service, ontario regulation 42907. Benefiting from accessible ebusiness practices ontario.
The accessibility for ontarians with disabilities act and the. Accessibility for ontarians with disabilities act, 2005 made. Accessibility for ontarians with disabilities act compliance. Purpose of the accessibility for ontarians with disabilities act, 2005. Accessibility for ontarians with disabilities act nimbus.
Industrial alliance insurance and financial services inc. Information about the accessibility for ontarians with disabilities act aoda. The ontario human rights code also expressly prohibits actions that discriminate against people with. The accessibility for ontarians with disabilities act aoda was passed into law in 2005. The purpose of this policy is to outline responsibilities of employees, volunteers and others who deal with the public or other third parties on behalf of crawford packaging in providing goods and services to people with disabilities in compliance with the accessibility for ontarians with disabilities act 2005 aoda. It is the first accessibility standard created under the authority of the accessibility for ontarians with disabilities act, 2005 aoda. This 5part elearning series 20 minutes is for public, private and notforprofit sectors and completes the training requirements for section 7 of the integrated accessibility standards of the aoda. Iic accessibility for ontarians with disabilities policy. Policy guidelines added for the design of public spaces pdf document opens in new windowtab december 22, 2012. In 2005, the government of ontario passed the accessibility for ontarians with disabilities act aoda with the intention to make the province of ontario fully accessible by 2025.
Since 2005, the aoda alliance has worked collaboratively with the disability community and with government. The aoda was designed to make ontario more accessible by identifying, removing and preventing barriers for persons with disabilities. Furthermore, the act also outlines several types of disability. Its purpose is to improve accessibility standards for ontarians with physical and mental disabilities to all public establishments by 2025 some businesses began taking steps to bring their organizations into compliance in 2005. Its purpose is to provide information only about what is in the act and where to look in the act for information on specific topics. Amendments what does the customer service standard require university libraries to do. Accessibility for ontarians with disabilities imax. Aooddaa nssttaanddaarrdd 8uuppddaatteedd 004422822 001166 accessibility for ontarians with disability standard statement of commitment illumiti inc. Accessibility standards for customer service, ontario regulation 42907. It is composed of steps for businesses, nonprofits, and the public sector to take in complying with the.
The purpose of the aoda is to achieve accessibility for ontarians with disabilities on or before january 1, 2025 through the development, implementation and enforcement of accessibility standards. In 2005, the accessibility for ontarians with disabilities act aoda came into effect, making ontario the first province to enact such groundbreaking legislation. Accessibility for ontarians with disabilities simcoe. The accessibility for ontarians with disabilities act and web. Aoda accessibility of ontarians with disabilities act. The accessibility for ontarians with disabilities act, also known as aoda, is an ontario law. Accessibility for ontarians with disabilities purpose the accessibility for ontarians act, 2005 aoda, has as its stated purpose. Questions regarding this collection may be referred to the. An overview of the accessibility for ontarians with disabilities act who it applies to, what it requires for websites, and how its being enforced. The accessibility for ontarians with disabilities act aoda requires organizations including churches of any size to comply with the following requirements. Under this act, and the integrated accessibility standards iasr, regulation 19111, all university employees, volunteers and 3rd party service providers must receive this training.
Customer service standard accessibility for ontarians with. Accessibility for ontarians with disabilities act aoda website. Aoda alliance accessibility for ontarians with disabilities. The multiyear accessibility plan was updated to reflect the changes to the customer service standard under the accessibility for ontarians with disabilities act aoda, which came into effect on july 1, 2016. The accessibility for ontarians with disabilities act of 2005 requires that all private sector employers meet accessibility standards for customer service. These laws work in a complementary fashion with the charter of rights and freedoms and the ontario. This ontario law came into force on january 1, 2008. The following policy has been established by 3m canada company 3m to govern the provision of services with regulation 19111, integrated accessibility standards regulation under the accessibility for ontarians with disabilities act, 2005. January 1, 2012 marked the deadline for all ontario businesses to comply with the customer service standard and select requirements under the employment standards and information and communication standards. It is composed of steps for businesses, nonprofits, and the public sector to take. Aoda the accessibility for ontarians with disabilities act userway. Accessibility for ontarians with disabilities aoda customer service policy.
Library accessibility services is committed to excellence in serving all of our user groups, including people of all abilities. Dragonwavex strongly supports this important objective and is committed to improving opportunities for people with. Our commitment intelex is committed to providing a superior level of customer service, which includes treating all people in. About the accessibility for ontarians with disabilities. The aoda has five standards, the first of which is the. The accessibility for ontarians with disabilities act aoda became law in 2005, and is intended to establish a process to develop, implement, achieve and enforce mandatory accessibility standards in ontario, with the goal of increasing access to goods, services, facilities. The accessibility for ontarians with disabilities act and.
Once you have read this booklet, you must complete the quiz. Accessibility for ontarians with disabilities mpac. Accessibility standards for ontarians with disabilities policy 5 of 17 1. Accessibility for ontarians with disabilities our commitment blackberry limited and its subsidiaries blackberry are committed to working to improve access and opportunities for people with disabilities by identifying, removing, and preventing barriers that might interfere with their ability to make full use of our products and services. The aoda alliance is a disability consumer advocacy group that works to support the full and effective implementation of accessibility standards in ontario. Since 2005, the aoda alliance has worked collaboratively with the disability community and with government to promote the interests of persons with disabilities. Accessibility for ontarians with disabilities act policy.
Accessibility for ontarians with disabilities policy and procedure. Training resource accessibility standards for customer. Accessibility standards for persons with disabilities. Oct 22, 2019 name of organization understands that obligations under the accessibility for ontarians with disabilities act, 2005 aoda and its accessibility standards do not substitute or limit its obligations under the ontario human rights code or obligations to people with disabilities under any other law. The purpose of the accessibility for ontarians with disabilities act, 2005 aoda is to recognize the history of discrimination against persons with disabilities in ontario and to benefit all ontarians by. Accessibility for all ontarians the accessibility for ontarians with disabilities act, 2005 aoda became law on june, 2005. Complying with the accessibility for ontarians with. The accessibility for ontarians with disabilities act aoda seeks to remove barriers and ensure that people with disabilities can fully participate in daily life, in a manner that respects their dignity and independence. Accessible customer service policy template ontario. The accessibility for ontarians with disabilities act aoda. Its purpose is to improve accessibility standards for ontarians with physical and mental disabilities to all public establishments by 2025.
Accessibility for ontarians with disability standard. To provide direction to staff that enables company representatives to meet the requirements of the accessibility standards for customer service, ontario regulation 42907 under the accessibility for ontarians with disabilities act aoda, 2005. The accessibility for ontarians with disability act aoda came into legislation in 2005 with the goal to make ontario accessible to people with disabilities by 2025. Trudell medical international tmi is committed to ensuring equal access and participation for people with disabilities. Bia handbook on the accessibility for ontarians with. An overview of the accessibility for ontarians with disabilities act, 2005 and the requirements for the customer service standard. Foreword a guide to the accessibility for ontarians with disabilities act, 2005 is not legal advice. Accessibility for ontarians with disabilities act, 2005. Accessibility for ontarians with disability dragonwavex. The accessibility for ontarians with disabilities act the aod a requires every employer and employee in ontario to take training on the aoda and the ontario human rights code in the next couple of years. Accessibility for ontarians with disabilities act aoda training. An overview of the accessibility for ontarians with disabilities act, 2005 and the requirements of the customer service standard. In 2005, the accessibility for ontarians with disabilities act was passed by the provincial government. Our committment what is the customer service standard.
Customer service standard accessibility for ontarians. The aodas five standards give concrete directions for making the provinces services and resources accessible. How to interact and communicate with people with various types of disabilities. The accessibility standards for customer service regulation, made pursuant to the accessibility for ontarians with disabilities act, 2005, requires that all organizations and ministries within the ontario government provide accessible services to persons with a disability. Accessibility policies for is committed to improving accessibility. Purpose this policy establishes practices and procedures for the provision of goods and services to people with disabilities. Definitions disability means the term disability as defined by the accessibility for ontarians with disabilities act, 2005, and the ontario human rights code, refers to. Nakatas work focuses on web and software accessibility from both a legal and technical perspective. Simcoe muskoka child, youth and family services known throughout this document as smcyfs is committed to improving accessibility in all aspects of our service. Accessibility for ontarians with disabilities the accessibility for ontarians with disabilities act aoda seeks to remove barriers and ensure that people with disabilities can fully participate in daily life, in a manner that respects their dignity and independence. Disability means the term disability as defined by the accessibility for ontarians with disabilities act, 2005, and the ontario human rights code, refers to. The accessibility for ontarians with disabilities act, 2005 aoda is a statute enacted in 2005 by the legislative assembly of ontario, canada.
The accessibility for ontarians with disabilities act, 2005 aoda, is a law passed by the ontario legislature that allows the government to develop specific standards of accessibility and to enforce them. Under this landmark legislation, the government of ontario has developed mandatory accessibility standards that identifies, removes, and prevents barriers for. Its goal is to make ontario accessible for people with disabilities by 2025 by developing and enforcing accessibility standards. About the accessibility for ontarians with disabilities act. You may already have taken steps to meet its requirements for accessibility in some or all of the five areas it addresses. The accessibility for ontarians with disabilities act of 2005 is focused on ensuring the rights of people with disabilities in the province of ontario. Accessibility for ontarians w disabilities act multiyear plan overview this 20152022 accessibility plan outlines the policies and actions that urban outfitters, inc. Purpose of the accessibility for ontarians with disabilities act, 2005 the accessibility for ontarians with disabilities act, 2005 or the act is a provincial law. August 11, 2007 accessibility standards for customer service skip table of contents contents 1. Purpose of the accessibility for ontarians with disabilities. Accessible customer service policy ia financial group. If you own or operate a business or an organization in the province of ontario, youre likely aware of the accessibility for ontarians with disabilities act aoda. Bentley is committed to filling requirements under the accessibility for ontarians with disabilities act.
To assist them, in early 20 we partnered with the accessibility directorate of ontario to create a video program. The action plans and progress reports that help us make ontario a more accessible province for people with disabilities. Back to guelph manufacturing accessibility for ontarians with disabilities customer service policy purpose. These types are examples, rather than a complete list of all disabilities. Based off the 2001 ontarians with disabilities act, the ontario government decided to further elaborate on this act. A summary of the accessibility for ontarians with disabilities act aoda, canadas most comprehensive web accessibility law. Accessibility for ontarians with disabilities customer service standard policy page 2 of 3 use of service animals and support persons individuals with disabilities may bring their service animal onto 407 etrs business premises that is open to the general public. This toolkit is designed to support you in turning the ontario governments accessibility for ontarians with disabilities act aoda legislation, that directs university policy and library procedures, into everyday practices in your library or department. It is a broad initiative to make ontario accessible to people with disabilities in. This multiyear accessibility plan outlines the steps 3m is taking to meet its requirements under the accessibilities for ontarians with disabilities act aoda and focuses on 3ms initiatives in respect of the aodas accessibility standards in making ontario an accessible province for all ontarians. Aspects of the ontario human rights code that relate to persons with disabilities. We will put the following policies into practice as required by the accessibility for ontarians with disabilities act.
These laws work in a complementary fashion with the charter of rights and freedoms and the ontario human rights code to define the overall scope of. This policy is intended to meet the requirements of the integrated accessibility standards, ontario regulation 19111 for the employment standard set forth under the accessibility for ontarians with disabilities act, 2005. Statement of commitment the municipal property assessment corporation mpac is committed to service excellence, and strives at all times to provide products and services in a way that respects. Learn more about the accessibility for ontarians with disabilities act, 2005 for more information on aoda, please visit.